Our mission is to provide better, faster and more affordable coding services to home health and hospice providers — all in effort to improve agencies’ operations and bottom lines amid payment reforms.
Our founders wide-ranging experience in the home health and hospice industry enables them to lead a team of certified coders who boast the industry’s highest accuracy rating at the most affordable cost.
In addition to their coding expertise, Gateway team members leverage their knowledge of Medicare, Medicaid and other payors’ regulations to assist with ADR, ZPIC and RAC reviews and appeals. Their extensive experience with administrative law judges across the country combined with their hands-on knowledge of home health rules and regulations leads to unparalleled representation and outcomes.
ROB DREW, President/CEO
Rob has served the home health industry for a little over ten years. During this period he has garnered industry wide respect with his ability to manage complex scenarios for industry providers. Rob has served in many capacities at the administrative level; Mergers / Acquisitions, Home Health and Hospice Accreditation / Startup, Operational and Management Development, as well as Medicare/Medicaid Appeals Management.
His knowledge base and industry respect has lead him to contributions and affiliations with many Home Health organizations such as, Decision Health, National Association for Home Care and Hospice, Michigan Home Health Association, and California Home Health Association.
IMRAN SHEIKH, Vice President
Imran has used his Bachelors in Computer Science as a gateway into Home Health relations focusing on professional networking and marketing strategies. This has enabled him to facilitate partnerships between organizations such as software vendors, financial management firms, legal services and consulting services. He uses his expertise in Strategic Planning and Vendor Relations to assist every Home Health provider we encounter.
JOHN TAYLOR, COO
John serves as Chief Operations Officer of Gateway HHC, bringing more than two decades of experience in home health operations, consulting, and provider support. He began his career in home health leadership in 2001 as an Operations Manager for a metro Detroit home health agency, where he spent 11 years overseeing operational and clinical processes.
Since 2006, John has worked as an administrative consultant for home health and hospice providers nationwide and has been instrumental in the successful startup of more than 100 home health agencies. His expertise includes ADR and appeals processing, including representing home health providers at the Administrative Law Judge (ALJ) level of appeals.
John’s commitment to the industry is deeply personal. After witnessing firsthand the challenges his mother, grandmother, and later he himself experienced while receiving home health services, he became passionate about improving patient care and care plan development. These experiences shaped his belief that providers should be able to focus more on patient outcomes and less on administrative burdens.
Through his work with Gateway, John helps agencies streamline coding, assessment quality assurance, claim denial management, and appeals processes for both home health and hospice providers. His goal is to help organizations reduce administrative strain so clinicians can dedicate more time and attention to delivering quality patient care.
JOE OSENTOSKI, BAS, RN, GERO-BC, Senior Consultant
Joe specializes in additional documentation request (ADR) responses and appeals. As a registered nurse for more than twenty-five years, his career has included clinical consulting in home health and hospice specializing in clinical quality assurance and regulatory compliance.
He also has extensive experience with all types of Medicare audits and probes from the variety of Medicare contractors. He is a contributor to industry newsletters Home Health Line and Eli’s Home Care Week. Joe is also author of the book The ADRs and Appeals Handbook, First Edition, from Decision Health. Joe has completed over 5,000 ADRs in home care and hospice, filed thousands of appeals and has attended hundreds of Administrative Law Judge (ALJ) hearings on behalf of clients.
PATRICIA NOVAK, HIT, ADR and Appeals Specialist
Patricia Novak is an ADR/Appeals Specialist with Gateway Home Health Coding and Consulting. As a Registered Health Information Technician (RHIT) Trained, she provides medical record review support for home health and hospice agencies nationwide.
With more than 10 years of medical audit experience, Patricia specializes in coordinating provider ADR responses and follow-up activities while delivering educational and consultative guidance throughout the medical review and audit process. Her expertise includes working with Medicare, Medicare Advantage contractors, and a wide range of commercial insurance plans. Patricia’s work focuses on technical compliance review, identifying agency care provision patterns, and providing risk-management insight related to claim denials and audit outcomes.