HOME HEALTH AGENCIES FACE DOCUMENTATION HURDLES


Owner Rob Drew featured in For the Record Magazine https://www.fortherecordmag.com/

May, 2019


For decades, incomplete and error-ridden documentation has been an unrelenting problem for home health care providers. The lack of accurate and complete documentation has been the source of a financial burden that, in some cases, has actually caused agencies to close their doors.


In the early 2000s, many agencies turned to EMRs in an effort to help solve clinical documentation issues. While EMR technology has evolved, incomplete, nonspecific, and error- ridden documentation continues. Both surveyors and Medicare Administrative Contractors (MACs) rely on the quality of clinician documentation to determine whether regulatory requirements are met. Most denials, as well as citations by survey units, are a direct result of inadequate and incomplete documentation. As a result, the primary financial issues faced by homecare companies can be directly correlated to insufficient documentation........


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